Frequently asked questions
Straightforward answers about clinic matching, appointment coordination, payment, language support and aftercare communication.
Booking & clinic matching
Can I choose any clinic in Korea?
GREY can coordinate only with contracted clinics. You may share preferences, but you do not need to research or choose a clinic first. We match the request by concern, date, language and current availability.
What information do you need?
For the first inquiry, only your name, a reachable contact and what you are interested in. We contact you directly to collect timing and any booking details that are actually needed.
When is the booking confirmed?
Submitting the form is a request, not confirmation. We confirm only after the clinic accepts the date and sends us the appointment details.
Can you guarantee a specific device or treatment?
No. We first check whether it is offered, and a clinic medical professional must confirm suitability after consultation.
Price & payment
Do foreign patients pay more than Korean patients?
Our contracted clinics do not use a separate price solely because a patient is foreign. The final fee still varies by product, dose, device, area and current clinic menu.
Where do I pay?
You pay the clinic directly. A clinic may request a deposit to hold your appointment; deposit, cancellation and refund terms are explained before payment. GREY charges no booking fee.
Why are promotional prices not fixed on this site?
Clinic events and menus change frequently, and some prices exclude VAT or optional tips and products. GREY confirms the current total before you decide.
Does pickup cost extra?
Yes, airport-to-clinic pickup may involve an additional charge. We confirm the vehicle, route and fee before arrangement.
Language & visit support
Which languages can GREY support?
Free English, Chinese, Japanese or Thai interpretation can be arranged on site or by messenger when requested in advance. Ask GREY in advance if you need another language; free interpretation can also be arranged.
Is interpretation free?
Yes. GREY does not charge an interpretation fee. Please request it in advance so we can coordinate the appropriate support.
What happens if I have a concern after treatment?
GREY can help relay your symptoms, photos and questions to the treating clinic and follow the clinic's response. We do not diagnose or replace emergency medical care.
Is GREY officially registered?
Yes. GREY is operated by a Korean foreign-patient attraction business registered under applicable Korean law. Registration details are displayed on this site.
Safety & privacy
Is the information on this site medical advice?
No. It is general planning information. Diagnosis, consent, risks and treatment choice must be discussed with the clinic's medical professional.
What if symptoms seem urgent?
Do not wait for online messaging. Contact the treating clinic and local emergency services immediately; in Korea, call 119 for an emergency.
Do I need to send passport information now?
No. The initial form does not ask for passport details. If a clinic later requires information for booking or registration, we explain what is needed before collecting it.
Can minors book treatment?
Age rules and guardian consent depend on the clinic and treatment. Tell us the visitor's age before booking so we can check the requirements.
Planning a clinic visit in Korea?
Start with your name, contact details and what you’re interested in. We’ll follow up personally and guide the next steps.
Before you decide
Can I ask before my travel dates are fixed?
Yes. Tell us your preferred month or say your dates are undecided. We can discuss options and confirm availability once you have dates.
Can I request a consultation only?
Yes. Say that you want a consultation only. GREY will check appointment availability and whether the clinic charges a consultation fee. You do not have to commit to a treatment when contacting GREY.
Will I need a deposit?
This depends on the clinic. Any deposit amount, payment recipient and refund or no-show rules will be explained before you pay. The deposit is not a GREY fee.
How do I change or cancel an appointment?
Contact GREY as early as possible. We will check with the clinic. Refunds depend on the clinic’s policy explained before payment; GREY charges no cancellation fee.